I received the following quick e-mail an hour or so ago from a new client that we met for the first time yesterday.
As a quick background, he is not really our client, as we are working for the building owner on this client's behalf, but he is the end user, and ultimately, it is important that he is happy with the space that we build him.
In any event, here is what he wrote me:
Frankly, after meeting w you and your crew, I'm confident all will go well :)
What a simple statement. This was part of a larger e-mail and he and I have been e-mailing back and forth coordinating a couple of details for his project, but his last e-mail wasn't much longer than this, and, in my mind, was just another way of saying "I trust you."
How simple. And how powerful.
After putting his confidence in my company, do you think I might make a little extra effort to make absolutely sure that everything on his project is taken care of? You bet.
We run all of our projects in an unbelievably organized manner, and our attention to detail is one of the things that we believe sets our company apart, but after receiving this vote of confidence, that extra effort will be made. When the confidence is given, it comes with a responsibility not to betray that confidence, and that responsibility must be taken seriously.
This reminds me of another story about the Power of the Positive, and how it is infectious. Tomorrow I will share that story with you.
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